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Complaint or return form of personalization

Damaged package with sample

If you notice that the package is damaged, collect it from the courier and ask for it to be opened it in his or her presence. If the contents are also damaged or incorrect, fill in the complaint form. The Seller will resend your order at no extra cost or will refund your money within 14 business days. If you notice the package is damaged after the courier’s departure, unfortunately, neither the damage to the package, nor the complaint will be recognized.

DOOR-2-DOOR Complaint

Should you detect technical defects upon receipt of the package with sample including:

  • - wrong size
  • - wrong crop/wrong material
  • - integral parts of the order are missing

To submit your complaint, complete the form at the bottom of the page.
The Seller will resend your order at no extra cost or will refund your money within 14 business days.

PLEASE NOTE

Technical defects do not include: color differences due to the differences in color reproduction on computer monitors.

Returns

We deal with every order individually and we do our best to make sure you are pleasantly surprised. However, if the ordered service did not meet your expectations, you have the option to return your order within 365 days of delivery, for any reason.
You have three options to choose from when returning your service:

  • You will receive a corrected order - in accordance with your indications.
  • You will be provided with a new order for the same price.
  • You can receive a refund as a Voucher.

To return your purchase contact the Seller by completing the form at the bottom of the page.

Submit a complaint or return

Enter the email address you used when placing your order and your order number to move to the page containing the form.